This page should answer any general questions about the shipping and delivery of our products. For more information or if you have a question that is not answered on this page, please call 1-800-247-3352.
Shipping Charge is Based on the Total Weight of the Order and will be calculated at Checkout. UPS and USPS Shipping Options Available.
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Production Times:
The design you choose to submit may effect delivery times. For best results we ask that you plan ahead to allow our creative and production teams the most amount of time possible to make your order the best you and your company have ever seen. Two weeks is the standard turnaround time for custom screen printed and embroidered designs.
Rush Service:
RUSH service is available for delivery in as little as 3-7 days.
- In order to guarantee these rush times we must have entire order, i.e.
a count, sizes, artwork, colors, and address.
-Rush orders must be placed before 2 p.m. or they will be dated the
following business day. All rush times are plus shipping days, please allow
adequate time when ordering. Please type in comments box when item is needed.
- Glassware and Plastics will ship within 10 business days add 15% for rush
delivery.
RUSH FEES ARE FOR RUSH PRODUCTION- THIS DOES NOT INCLUDE SHIPPING TIME. A working day starts on the next business day and does not include holidays or weekends.
Shipping Policies:
Most orders are shipped via UPS. UPS will only deliver to a physical street address and will not deliver to a Post Office Box. When your order ships out an email will be sent to the email address you provided us with when ordering, that contains the tracking number for your order. We do not ship to Canada or outside of the United States.
Post Office Boxes:
Any order that has a ship to address of a P.O. Box and a #, will be shipped out using the United States Postal Service. Any campus box address that does not have an actual street address accompanying it, will also be shipped out via USPS. Any order shipping out from the Postal Service, cannot be tracked and we cannot guarantee an expected date or time of delivery. We are NOT responsible for any order shipped out using the Postal Service as these orders cannot be insured. We encourage all our customers to ship to a physical address so that we can insure and track your package.
Shipping To Hawaii And Alaska:
Any orders shipping to HI or AK will have an additional $35.00 charge added to to the shipping cost, due to the high prices associated with shipping to these 2 states.
Returns and Exchanges:
Since all orders are custom-made to order, there can be no returns unless the item(s) ordered is defective or the wrong item(s) is received. All orders are thoroughly examined and counted by at least two members of our production staff to ensure that item sizes and quantities are accurate. All items are also examined for defects prior to being shipped. SomethingGreek.com is not responsible for any problems with orders that have been opened or left unattended after they are delivered. If a problem does arise with your order, please contact a customer service representative at
1-800-247-3352 within 24 hours of receiving your order during store hours:
- Monday - 9am-10pm EST
- Tuesday - 9am-10pm EST
- Wednesday - 9am-10pm EST
- Thursday - 9am-6pm EST
- Friday - 9am-6pm EST
- Saturday - 10am-6pm EST
- Sunday - 11am-5pm EST.
Please do not send any items back to us without calling first:
Unauthorized returns may be refused and sent back to the customer at the customers' expense. Please do not alter the item(s) received in any way. Items cannot be returned more than two weeks after receipt for any reason.
Re-routing Packages:
If you entered your shipping address incorrectly or if it is incomplete in any way (missing apartment number, dorm number, room number, mailbox number, etc.), there is a $10.00 UPS package intercept fee. You must pay this charge to have your package re-routed to the correct address. NO EXCEPTIONS!
Shipping To APO/FPO Addresses:
Any package shipped to a military address is handled by the government. An order sent to these types of addresses will be unable to be tracked or insured. We cannot tell you when the package is scheduled to be delivered or how long it may take. Shipping to a military address results in the customer taking full responsibility of that package once it is shipped out from our store. We are not responsible for lost, missing, delayed or damaged packages shipped to a military address. We encourage our customers who are serving our country, to have their orders sent to a personal address or to a family member.
