FAQs

Frequently Asked Questions

 

Return Policy
  • Since most of our products are custom made to order, returns are generally not accepted and we are only able to accept returns in the case of defective merchandise or mistakes that we have made on the order. In that case, we will have a replacement sent out to you. All other returns will be reviewed on a case by case basis.
  • If you feel a mistake has been made on your order or your product is defective, please send an image of the product to our email address, shop@somethinggreek.com, along with the order number and the first and last name the order was placed under.
  • You must contact us within 10 business days of receiving your merchandise and we will send you a Return Authorization Form with the details of the return if your order qualifies. You then have 30 days from the date the Return Authorization Form is issued to send the order back, otherwise the return will be void.
Can I cancel an order?
  • If you are looking to cancel an order, you must contact us within 24 hours and we will try our best to cancel the order. Since we try to get our products shipped out as soon as possible, we cannot guarantee the order will be eligible for cancellation.
  • If you are looking to cancel the order due to a change that needs to be made, please notify us as soon as possible and we will try our best to make the change for you.
I just placed my order but I made a mistake. Can I change the order?
  • Since everything is custom made to order, it is important that you enter the order exactly as you want it. In the case that a mistake has been made on an order, please call us as soon as possible regarding any changes that need to be made to an order. We typically need to locate this order in production before we can guarantee a change.
What kind of shipping should I chose?
  • USPS is typically the cheaper option when shipping out products, however, this option is not as reliable as UPS.
  • Below is a map which shows you how long an order can take to reach you with UPS - Ground Shipping.

 

Why is shipping so expensive? Can it be lowered?
  • Our shipping prices are based off your location and the weight of the products you are ordering. The prices generated are the lowest prices available.
I want to send in my own fabric, how much do I need?
  • We love seeing customers send in their own fabric to be made into letters! Most of the time, fabric is sold by the yard but, that is too much fabric for one shirt!
  • 2inch letters - 8inches by 4inches of fabric
  • 3inch letters - 12inches by 4inches of fabric
  • 4inch letters (Standard Size) - 12 inches by 6 inches of fabric
  • 6inch letters - 20inches by 8inches of fabric
You don’t have the fabric I’m looking for, when will you get it back?
  • Most of the time, when a fabric is no longer on our website, our supplier has discontinued that fabric and no longer has it available for purchase. We are always looking for new patterns to add to our website and we would love to hear from you with any suggestions, shop@somethinggreek.com. You are also more than welcome to send in your own fabric to be made into new letters for you!
I just placed an order but I want to add something. How can I add on?
  • Since orders are constantly going through production, you will need to give us a call as soon as possible and we will try our best to add onto the order.
I saw a coupon code but I don’t remember what it was, can you help me?
  • The best way to see our coupon codes is to stay up to date with our social media accounts and to join our email list.
How do I receive a bulk order discount?
  • Bulk ordering is easy! Just add all of the garments to your cart in the different sizes and it will automatically update for you.
How do I place an order with customizations?
  • You can add all customizations to your cart using this link on our website; http://www.somethinggreek.com/collections/customization. If you are placing a larger order (over 3 pieces), please email us an excel spreadsheet with the size and customizations that you would like on your order. When adding the customizations to your cart, you can write see spreadsheet and adjust the quantity accordingly. Please call us with any further questions - 1-800-247-3352.
Location, Hours and Contact Information
  • We are located at 180 Hempstead Turnpike, West Hempstead, NY 11552.
  • We are open:
    • Monday - 9am-10pm EST
    • Tuesday - 9am-10pm EST
    • Wednesday - 9am-10pm EST
    • Thursday - 9am-6pm EST
    • Friday - 9am-6pm EST
    • Saturday - 10am-6pm EST
    • Sunday - 11am-5pm EST
  • Our email address is shop@somethinggreek.com.
  • Our phone number is 1-800-247-3352.
Have we missed your expected delivery date?
We failed to deliver your order on time:
  • Receive 25% off your current order that missed the guaranteed delivery date shown on the homepage of our website. Receive 20% off your next individual order that you place with one of our customer service representatives.
  • If you needed the order for a specific date and you paid for a RUSH service and you no longer need the order, you can refuse the package and we will refund you the order. We still want the chance to make it up to you by giving you 20% of your next individual order. No refunds will be issued for packages that are unauthorized upon arrival. Please reach out to us and let us know the package will be coming back to us.
 USPS/UPS lost your package:
  • We understand our shipping carrier lost your package, however we feel responsible and we want to make it up to you!
  • We will remake the order and give you 10% off your next individual order placed with us.
 Our carrier attempted delivery but it was refused/ sent back to us.
  • Our carrier attempted to deliver your package 3 times. Unfortunately, the address provided to us was incorrect. It was missing an apt #, street #, house #, wrong city, wrong zip code, wrong state, etc. Maybe you sent it to the school mailbox address but your hometown city and state. If your address is not 100% correct you will not get your package.  
  • The package will be returned to us once 3 delivery attempts have been made and we will contact you once the package has been returned back to us.
  • We will resend your order out once we get the complete address, however, reshipment fees apply (typically, what you paid for shipping on your original order).
  • It is important that we receive the proper address in order to ensure that the package is delivered in a timely matter. Please be sure to make sure your address is correct on all future orders to avoid this problem. No refunds will be issued for packages that are unauthorized upon arrival.

We accept these payment methods:

Amex Discover Mastercard Visa

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