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FAQs

Shipping

When will my order arrive?
Standard production time is anywhere between 7 - 14 days, which does not include shipping time. Shipping time will vary depending on which delivery service you choose.
If you would like your order on a guaranteed date, you can add a RUSH to the order during checkout.

Click here to see our delivery calculator and to read more about our delivery options

If 2 weeks have passed since the order date and you did not receive an update, such as tracking information, please don't hesitate to call us at +1(800)-247-3352 or message us via LiveChat, so we can further assist you.
What do I do if I received the wrong order or defective merchandise?
Firstly, we'd like to apologize for the inconvenience and would love to make it up for you! In order for us to help you, call us at +1(800)-247-3352, message us via LiveChat, or email us at sales@somethinggreek.com.

Please have your Order Number (starting with #69-xxx-xxx) and full name and pictures of the defective merchandise upon request.

For defective merchandise, you must contact us within 10 days of receiving your order, otherwise the request will be void.
How can I correct/update my shipping address?
If an incorrect address is provided on the order and was not yet shipped out, the buyer will not be charged.
If an incorrect address is provided on the order and was shipped out, the buyer will be charged.

You must speak with a Customer Service Rep at +1(800)-247-3352 or message us via LiveChat to give us the updated address

Please have your Order Number (starting with #69-xxx-xxx) and full name ready upon request
How can I change the shipping address if my order shipped out already?
If you would like to change the delivery address of an already shipped order, please call us at +1(800)-247-3352 or message us via LiveChat to intercept the package.
If your package is due for delivery today, we are unable to intercept the package.

Please have your Order Number (starting with #69-xxx-xxx) and full name ready upon request

The buyer is responsible for shipping charges to intercept the package to the correct address
Can I pick-up my order?
Yes! If you live in New York near Long Island, we are located at:
180 Hempstead Turnpike
West Hempstead, NY 11552

and are open on Monday - Friday from 9 AM - 6 PM, Saturday from 10 AM - 6 PM, and CLOSED on Sunday. Just walk-in and let us know you're picking up!

A friend, relative or loved one can pick-up your order for you, just let us know and the name for which the order is under upon pick-up.

Note: Your order will NOT be ready for pick-up unless you receive a call from one of our Customer Service Reps stating your order is ready for pick-up.
What happens if my package got lost in transit?
We'd like to apologize on behalf of our shipping carrier and would love to make it up to you! Let us know that your order is lost in the mail then we'll remake your order and send it to you free of charge.

To top it off, you'll receive a complementary one-time 10% coupon code too!
What do I do if my package was refused/sent back to Something Greek due to an incorrect address?
Our shipping carriers usually attempt to deliver a package, at most, 3 times. Unfortunately, if the package was refused or sent back, then the shipping address is incorrect. Perhaps it was missing an apt #, street #, house #, wrong city, wrong zip code, wrong state, etc. Maybe you sent it to the school mailbox address but your hometown city and state. If your shipping address provided on the order is not 100% correct you will not get your package. Once we receive the package that is being sent back to us, we will contact you for further steps.

If Something Greek made a mistake creating the shipping label, we will be responsible for the charges for reshipment
If the address you provided was incomplete or incorrect, you will be responsible for the charges of reshipment

It is important that we receive the proper address in order to ensure that the package is delivered in a timely matter. Please be sure to make sure your address is correct on all future orders to avoid this problem. No refunds will be issued for packages that are unauthorized upon arrival.
What happens if my RUSH order misses its expected delivery date?
We understand that you needed your order on a specific day and we failed to guarantee that for you, so first we'd like to apologize for our mistake.

To make it up to you, we will refund you the total cost of RUSH and give you a one-time complementary 20% coupon code

If you needed the order for a specific date and you paid for a RUSH service and you no longer need the order, you can refuse the package and we will refund you the order. We still want the chance to make it up to you by giving you 20% of your next individual order. No refunds will be issued for packages that are unauthorized upon arrival. Please reach out to us and let us know the package will be coming back to us.

Ordering

Can I make changes to my order?
Since everything is custom made to order, it is important that you enter the order exactly as you want it. In the case that a mistake has been made on an order, please call us at +1(800)-247-3352 as soon as possible regarding any changes that need to be made to an order. We typically need to locate this order in production before we can guarantee a change on your order.

You must speak with a Customer Service Rep at +1(800)-247-3352 or message us via LiveChat as soon as possible to make changes

Please have your Order Number (starting with #69-xxx-xxx) and full name ready upon request
Can I cancel my order?
If you are looking to cancel an order, you must contact us within 24 hours of placing the order and we will try our best to cancel it. If you contact us after 24 hours, we cannot guarantee the order will be eligible for cancellation.

You must speak with a Customer Service Rep at +1(800)-247-3352 or message us via LiveChat

Please have your Order Number (starting with #69-xxx-xxx) and full name ready upon request
What is your return policy?
Since most of our products are custom made to order, returns are generally not accepted unless due to defective merchandise or a production mistake we made. In that case, we will send out a replacement to you, free of charge.

We are not responsible for mistakes that you have made while placing the order (i.e. incorrect shirt color, letter color, sizing, etc). All other returns will be reviewed on a case by case basis.

If you received defective merchandise or a mistake was made on your order, please send us pictures of the product(s) to our email address: sales@somethinggreek.com, along with your Order Number (starting with #69-xxx-xxx), and full name for which the order was placed under

You must contact us within 10 business days of receiving your merchandise and we will provide a Return Label if your order qualifies. You have 30 days from the date the Return Label is issued to send the order back, otherwise the return will be void. No refunds will be issued for packages that are unauthorized upon arrival.

Customization

Using the Letter Generator

Using our Greek Letter Generator may seem daunting at first, but it gets easy once you get the hang of it:

  1. Select your Greek Letters
  2. Choose your Letter Color
  3. Choose your Border Color
  4. Choose your Garment Color

When using the Letter Generator, the options are filled out for you so after using the generator, all you have to do is enter your sizes and quantity, then checkout!


Here's a video going through each step of the Letter Generator process
How many different Greek Twill Letter colors and patterns do you have?
We have over 450 different letter colors & patterns that are available for all our Twill products

Click here to go to our Pattern Gallery
Click here to learn more about Twill and our other customization processes
How many colors do you print with CAD?
We have over 50 different print colors for products being customized with CAD print

Click here to see all CAD print colors
Click here to learn more about CAD and our other customization processes
You don’t have the fabric I’m looking for, when will you get it back?
Most of the time, when a fabric is no longer on our website, our supplier has discontinued that fabric and no longer has it available for purchase. We are always looking for new patterns to add to our website and we would love to hear from you with any suggestions, IT@somethinggreek.com with the subject Pattern Fabric Request.

You are also more than welcome to send in your own fabric to be made into new letters for you!
See 'How can I send in my own fabric and how much do I need?'
How can I send in my own fabric and how much do I need?
We're able to make Greek Letters out of most fabrics that you can find in sold in fabric and craft stores. All you have to do when you're making an order is find the 'Letter Color / Pattern' product option and select 'Sending in my own fabric'. Then, mail your fabric to:
180 Hempstead Turnpike West Hempstead, NY 11552

Either email us at sales@somethinggreek.com or attach a note with your Order #, full name, and any other additional information such as which fabric goes to which garment, etc.
Sizes of fabric needed:
  • 2" letters - 8" x 4" of fabric
  • 3" letters - 12" x 4" of fabric
  • 4" letters - 12" x 6" of fabric (standard size)
  • 6" letters - 20" x 8" of fabric

Bulk/Group Ordering

What is the best way to submit customizations?
Please email us at sales@somethinggreek.com with a Google Sheets link or attach an Excel spreadsheet and the subject of the email with your 'Order # - Customization Form Submission'.

Make sure that you include the garment style, garment size, and customization. It would be helpful to have each product option as a column (i.e. letter color, border color, placement, etc)
Which customization method is the cheapest to get in bulk?
Our cheapest customization method is Screen-Print. Read more about Screen-Print here.

If you are ordering over 150 pieces, check out our Wholesale Specials Collection for an easier way to order the essentials.